Frequently Asked Questions by Property Owners and Investors
What do you charge?
Our fee structure varies by level of service and location. However, we’ve been able to keep our fees low because of our continued success. Keep in mind that our goal is always to keep a tenant in your property. When it is vacant and costing you, it’s costing us, too. With the market the way it is right now in Phoenix, vacancy is very low. It’s a great time to have an investment property!
What areas do you service?
We have many locations around the country. Let us know where your property is located, and we’ll connect you to our office in that area. Scott personally manages offices in Colorado Springs, Phoenix, and Mesa.
How is the management agreement established?
A written contract called the Management Agreement between the owner of the property and All County gets the process going. All services, procedures, terms and conditions are established through this document.
What are your office hours?
We are open Monday through Friday from 9:00 am to 4:30 pm. We close the office on Tuesdays from 11:30 AM to 1:30 PM for a weekly company meeting, so that we can serve you better. But don’t fret! We’re on call 24 hours a day, 7 days a week for emergencies and rental calls.
Can you deposit my checks directly?
We can electronically deposit your payments directly to a designated account and email the monthly statement to you. Your records are also online on our website through the Owner’s Portal.
How long will it take to get us a tenant?
The rental market is affected by supply and demand, in addition to price, location and condition. Our average marketing time is about three weeks to secure a qualified tenant and accept a deposit.
What is your pet policy?
Whether or not to accept pets on your property is up to you. However, to attract the largest pool of potential tenants, it is best to remain open to the possibility of pets if the community allows them. From there, we can determine if the prospects are credit worthy, and if the pet meets the specifications for an approved pet regarding size and breed. We charge a Pet Privilege Fee along with a higher rent for the pet.
What repairs are the tenants responsible for?
Tenants are responsible for keeping their unit in good repair. AC filters are to be changed on a monthly basis. They must check their smoke detectors and change batteries regularly. Any clogged toilets, drains, jammed garbage disposals, abuse, misuse or neglect of the property are the tenant’s responsibility.
Can we use our own handyman?
Yes, but the company must be licensed and insured in order for us to make a payment to them.
What kind of insurance do I need?
If you’re turning your personal residence into a rental property, you need to change your homeowner’s policy to a landlord’s policy (sometimes referred to as a rental dwelling or dwelling fire policy). If your property is already a rental, you should verify with your insurance agent that you have the proper liability insurance. Liability insurance must always be in effect for the property. If your investment property is a townhome or condominium unit, you need to have a separate liability policy (separate from the association) to make sure both you and your rental property are adequately protected.
Remember, with vacancies at record lows in Phoenix, it’s a great time to have a Phoenix investment home, and a great time to rent a home in Phoenix!
If you’re looking for a home to rent in Phoenix, check out our available rentals at: http://allcountyprestige.com/available-rentals
Call us today at: (602) 753-0333 for more information about making the most of your investment property in Phoenix.
All County is here for you!